Frequently Asked Questions

About reservations

I want to change or cancel my reservation.
  • If booking by phone:
    Please contact the Hotel directly.
  • For online reservations:
    If you made a reservation through the official Nasu Muku no Ne website, please complete the procedure here. *Go to the reservation confirmation/cancellation page
  • If you made your reservation through a hotel reservation site:
    Please complete the procedure through the hotel reservation website you used to make your reservation. Please note that even if you contact the Hotel directly, we may not be able to complete the procedure.